We’re committed to making the Festival accessible for all audiences. The following icons in this guide and on aaf.co.nz indicate the accessibility of events in our programme.

Access Tickets

Tickets are $20 for access patrons for events in the access programme. One companion ticket per access patron is available free of charge for most events in the access programme. Some events have limited capacity so book early to avoid disappointment.

Please note that accessible performances of Lysander’s Aunty need to be booked directly through ASB Waterfront Theatre - accessible ticket prices apply, and there is a $20 charge per companion seat.

Wheelchair Access Bookings

These bookings should be made directly with the venue or via Ticketmaster for any events not listed above.

Digital Stage

We are using Vidzing to present our online Digital Stage. We are still able to process Access tickets through our booking forms on our website, or direct through our Access phone line.

Listening Devices for Auckland Philharmonia Orchestra Events

There are listening devices available on request for all Auckland Philharmonic Orchestra (APO) events. These are suitable for audiences with hyperaudio sensitivity. Please include your request for the device when you make your booking.

Access Booking & Contact

To book access tickets or for Access programme queries, contact our access programme co-ordinator:

Email: Natalie.braid@aaf.co.nz

Website: aaf.co.nz/access

Phone & Text: 021 0880 4761

NZ Relay Service: nzrelay.co.nz

Booking forms for our access programme are available on our website. Click on an access event and scroll down to booking information for the easy-read booking forms.

Social Stories

Social Stories will be available shortly, please keep an eye on this page.

A guide to accessibility icons

What do the icons mean?

Braille resources available.


Content available in braille – please complete the booking form on the event page, email access@aaf.co.nz or call 09 374 0320 to request a braille songsheet.

Relaxed Performance.


A Relaxed Performance is a special performance of a show designed to welcome those who will benefit from a more relaxed performance environment, including people with an Autism Spectrum Condition, sensory and communication disorders or a learning difficulty. This means that there will be a relaxed attitude to noise and movement during the performance. Some small changes are made to the light and sound effects and sometimes show content. There will also be a chill-out area available in the venue for patrons to go to during the show if needed. Patrons made to feel secure. A visual story on what to expect at the venue is supplied to patrons prior to the event.

NZSL Interpreted performance.


The Festival is delighted to present a number of events this year which will have NZSL interpreted performances. Trained interpreters, situated on the left or right-hand side of the stage, will interpret the script during the performance using NZSL. There are seats reserved for these unique performances for Deaf audience members that give a clear view of the stage and the interpreters.

Audio Described performance.


Audio description is a narration service provided at no additional charge to the patron that describes what the sighted person takes for granted - those images that a person who is blind or visually impaired formerly could only experience through the whispered asides from a sighted companion. Patrons are issued with headsets and sit in the auditorium with the headphone in one ear, listening to the description alongside the show. Events also include an audio-described exhibition tour.

Very Visual Performance, suitable for Deaf and hard of hearing patrons.


Accessible to Deaf and hard of hearing people and their friends and family. Supported with NZSL video about the storyline in the show. Specific performances for these shows have $20 access tickets available.

Hearing loop or assistive listening devices available.


Hearing aid loops are available at specific venues. To use the loop, switch hearing aids to 'tele'. Venues have specific areas that are covered by the hearing aid loop. To use it, you will need to make sure you book tickets in the right section of the relevant theatre. Please book through the relevant event form, email access@aaf.co.nz or call 09 374 0320 to specifically request these seats.

Touch Tour will be held for Access patrons, 90 minutes prior to the event start time.


A touch tour allows blind or low vision patrons the opportunity to get up close with elements of the production prior to a show.The content of touch tours varies according to the event, but most include the opportunity to be guided around and touch the set and props and meet some of the cast. This personal tactile interaction helps fill in the gaps for patrons who gain a sense and feel of the production. Meeting the actors gives them an idea of their characters, costumes and voices.

Wheelchair friendly event, Access areas available.


These events are wheelchair accessible with lifts and ramps available for those with difficulty accessing stairs. Seated venues have specific allocated spaces accessible for wheelchair users and companion seats.


You will be taken directly to Ticketmaster’s site for payment processing