Our commitment to accessibility

We believe everyone should have access to extraordinary arts, and we are committed to improving the accessibility of our festival.

Most of our venues have hearing loops, are wheelchair accessible and have accessible toilets and carparks. Each year we work with representatives from Deaf and disabled communities and with the support of Arts Access Aotearoa, to make the festival more accessible. This includes providing audio description, NZSL interpretation and relaxed performances.

We provide reduced-cost tickets to members of our Deaf and disabled communities with FREE companion tickets available.

    Parking and Drop off areas list

    View mobility parking and drop off areas list, click the button below to view the list.

      Parking and Drop off areas map

      We have put together a mobility parking and drop off areas map. Click the button to download the map.

      2026 Large Print Accessible Programme Brochure

      Download our accessible programme:

      2026 Large Print Accessible Programme Brochure.docx

      Booking forms for accessible tickets

      Booking form for Audio described and Audio based events 

      Booking form for NZSL, Very Visual Events and Hearing Loop

      Booking form for Relaxed Programme Events

      Booking form for Wheelchair Accessible Seating


      **As the Festival has now started we are unfortunately not able to guarantee our reduced-cost access tickets for bookings made within 24 hours of a show**
      We will get back to you once you have completed the form to let you know if we can process your request within the 24-hour period.

      If you need support with your Access Tickets please contact Hannah:

      Email: access@aaf.co.nz
      Phone: 022 1239 759

      Please note: Access tickets to Waiora, Wet, and Macbeth are purchased through other providers. More info below.

      Access Tickets

      Tickets are $20 for patrons for Access shows and one companion ticket per patron is available free of charge.

      Some events have limited capacity. Please book early to avoid disappointment. 


      **As the Festival has now started we are unfortunately not able to guarantee our reduced-cost access tickets for bookings made within 24 hours of a show**
      We will get back to you once you have completed the form to let you know if we can process your request within the 24-hour period.


      Waiora Te Ūkaipō - The Homeland

      The accessible performances of Waiora Te Ūkaipō - The Homeland need to be booked directly through ASB Waterfront Theatre. Please e-mail Boxoffice@atc.co.nz or phone 09 309 3395. Accessible tickets are $20, and there is a $20 charge per companion seat.
      WET

      The accessible performances of WET need to be booked directly with Te Pou Theatre. Please e-mail ticketing@tepoutheatre.nz. Tickets range from $28-$35.
      Macbeth 
          
      The access tickets for Macbeth need to be booked directly with Ticketmaster. Please call the Ticketmaster Groups Booking line on 09 970 9745 or email groups@ticketmaster.co.nz

      Accessible showlist

      What is a relaxed performance?

      A guide to accessibility icons

      You will find these accessibility symbols on each event page on the website, to indicate the accessibility of our events:

      Icons—   What they represent
      A&I - Descriptive icons - NZSL.png

      New Zealand Sign Language interpreted performances

      We work with representatives from the Deaf and Hard of Hearing community, to identify which performances would be suitable for NZSL interpretation. For these performances, trained interpreters, situated on the left or right-hand side of the stage will interpret the performance using NZSL. There are seats reserved for Deaf audience members to provide a clear view of the stage and the interpreters.

      A&I - Descriptive icons - Audio described.png

      Audio described performances
      (English and te reo Māori)


      Audio description is a narration service to describe the visual components of a performance. Patrons are issued with headsets with the headphone in one ear, to deliver the description alongside the show audio.

      A&I - Descriptive icons - Touch tours.png

      Touch tours


      A touch tour allows blind or low vision patrons the opportunity to get up close with elements of the production prior to a show. The content of touch tours varies according to the event, but most include an introduction to the set, props and costume to provide context. Some tours include the opportunity to meet some of the cast, to provide an insight into the characters, and their voices.

      A&I - Descriptive icons - Relaxed performances.png
      Relaxed performances


      A Relaxed Performance is a special performance of a show designed to welcome those who will benefit from a more relaxed performance environment. We will send out what to expect information in advance, and for most of these shows there will be a pre-show demonstration of light, sound and any surprises.. There will be a relaxed attitude to noise and movement during the performance and there will also be a chill-out area available in the venue for to go to during the show if you wish.

      (Please note that these shows are presented in their original form with the same lighting, sound, effects, plot, characters and story.)

      Hearing-Loop.png

      Wheelchair access

      These events have step-free access. Seated venues have specific areas that are accessible for wheelchair users, and provide companion seats.

      A&I - Descriptive icons - Audio described.png

      Hearing Loop events


      Hearing aid loops are available at specific venues. To use the loop, switch hearing aids to 'tele'. Venues have specific areas that are covered by the hearing aid loop. To use it, we will need to reserve tickets for you in the right section of the theatre. Please book through the relevant event form, email access@aaf.co.nz or call 022 1239 759 to specifically request these seats.

      A&I - Descriptive icons - Very visual performance.png

      Very Visual performances


      These shows do not have a significant audio component. We provide an NZSL video about the storyline of the show, and in some cases we can provide pre-show notes to give context.

      A&I - Descriptive icons - Suitable for Blind & Low Vision.png

      Suitable for Blind & Low Vision audiences

      Shows with a strong audio component, like talks or music.

      A&I – information icon.png

      Pre-show information available
      Either descriptive notes or "What to expect" information is available to add to the accessibility of this performance. Visit our accessibility page for more information.

      Email Hannah at access@aaf.co.nz or call 022 1239 759 for more information.

      Pre-Show Demonstration.jpg Pre-show demonstrations

      Pre-show demos of light, sound and action.

      1 Te Ahurei Toi o Tāmaki Auckland Arts Festival received the Arts Access Creative New Zealand Arts For All Award in 2018.

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      Shortlist